The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 30, 2019
Filed:
Dec. 10, 2015
Applicant:
Microsoft Technology Licensing, Llc, Redmond, WA (US);
Inventors:
Paul Sanjeev Balarajan, Bellevue, WA (US);
Matt J. Lopez, Seattle, WA (US);
Warren Johnson, Sammamish, WA (US);
Masroor Hussain Syed, Mill Creek, WA (US);
Andy Kwan Jin Siow, Bellevue, WA (US);
Brian VanDoren, Redmond, WA (US);
Assignee:
Microsoft Technology Licensing, LLC, Redmond, WA (US);
Primary Examiner:
Int. Cl.
CPC ...
G06F 17/30 (2006.01); G06Q 10/06 (2012.01); G06Q 30/00 (2012.01);
U.S. Cl.
CPC ...
G06Q 30/016 (2013.01); G06F 17/30528 (2013.01); G06Q 10/063112 (2013.01);
Abstract
Context information, indicative of a tenant's engagement with a multi-tenant service, is obtained. An engagement state for the tenant is determined and the context information, and engagement state, are correlated to an issue to be addressed. A user experience is conducted, based upon the likely issue to be addressed.