The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 30, 2019
Filed:
Oct. 27, 2015
Oracle International Corporation, Redwood City, CA (US);
Mark Vetter, Holden, MA (US);
Rameshkumar Ramasamy, Reading, GB;
ORACLE INTERNATIONAL CORPORATION, Redwood Shores, CA (US);
Abstract
Implementations described and claimed herein provide systems and methods for prioritizing a support bundle. In one implementation, a fault indication specifying at least one fault of a storage device is generated. A request for support data for diagnosing a cause of the fault is received at the storage device. Low priority data for diagnosing the fault is identified from the support data. A prioritized support bundle is generated having a low priority bundle subset containing the low priority data and a high priority bundle subset containing remaining data in the support data for the storage device. The high priority bundle subset is sent to a diagnostic device over a network separately from the low priority bundle subset.