The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 23, 2019
Filed:
Apr. 01, 2016
Adp, Llc, Roseland, NJ (US);
Keith Wilson Fulton, South Orange, NJ (US);
ADP, LLC, Roseland, NJ (US);
Abstract
A method and apparatus provide assistance for an application. An assistance manager that identifies user input requesting assistance with a location within the page of the application displayed on a display system for a client device. The assistance manager identifies session information for the application by the computer system in response to identifying the user input requesting assistance. The assistance manager generates synchronized menu options within the application for an interactive voice response system based on the session information identified for the application. The assistance manager presents the synchronized menu options to the user within the interactive voice response system to provide the assistance.