The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 16, 2019
Filed:
Aug. 30, 2017
T-mobile Usa, Inc., Bellevue, WA (US);
Ravikiran Reddy, Bellevue, WA (US);
T-Mobile USA, Inc., Bellevue, WA (US);
Abstract
A method of prioritizing emergency calls received at a public safety answering point (PSAP) management system, New emergency calls can be placed on hold and added to a call queue. An audio emergency description message can be recorded from the caller while the emergency call is on hold, and a transcript of the audio emergency description message can be generated using automatic speech recognition. The transcript can be displayed to users in a dashboard while the emergency call is on hold, and a priority level of the emergency call can be adjusted within the call queue based on the transcript, such that urgent emergency calls can be prioritized and answered before less urgent emergency calls.