The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 16, 2019
Filed:
May. 08, 2015
International Business Machines Corporation, Armonk, NY (US);
Jonathan Dunne, Dungarvan, IE;
Ravi K. Muthukrishnan, Bangalore, IN;
Abdolreza Salahshour, Raleigh, NC (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A computer-implemented method for intelligent chat governance, is provided. The computer-implemented method includes analyzing an incoming message based on relationship between a plurality of users, content of the incoming message, and metadata of the incoming message. The computer-implemented method further includes calculating a plurality of prioritization metrics of the incoming message based on a comparison of the analyzed message to a knowledge base, wherein the knowledge base includes behavioral tendencies of users of the incoming message, patterns of interaction of the users, and situational awareness of the users. The computer-implemented method further includes the transmitting the incoming message to a client interface of, in response to a determination that at least one of the plurality of prioritization metrics are greater than a threshold level.