The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 09, 2019
Filed:
Mar. 01, 2017
International Business Machines Corporation, Armonk, NY (US);
Jiangang Deng, Beijing, CN;
Chao Li, Beijing, CN;
He Lei Liu, Beijing, CN;
Qing Yu Pei, Beijing, CN;
Heng Wang, Beijing, CN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method, computer program product, and system is disclosed for generating an Interactive Voice Response (IVR) system tree. A plurality of IVR system options from the IVR system are received. A first set of selections of the IVR system options are received from the user. A second set of selections of the IVR system are received, comprising at least a second set of subtrees. In response to identifying a plurality of subtrees of the second set of subtrees that are associated with the root node, the identified plurality of subtrees are mapped to the option tree. An IVR combination tree is generated. A visualization IVR combination tree is generated for display, in response to receiving a second user request for access to the IVR system. A target service associated with a user input selection of at least one end node of the visualized IVR combination tree is accessed.