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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 10257143 B1

PDFFull Text
Date of Patent:
Apr. 09, 2019

Filed:

Jun. 30, 2015

Methods and apparatus to generate knowledge base articles

Applicant:

Vmware, Inc., Palo Alto, CA (US);

Inventors:

Glen Robert Simpson, Sunnyvale, CA (US);

Didier Giannesini, Eastwood, AU;

Clive Ilan Ross, Ashbury, AU;

Assignee:

VMware, Inc., Palo Alto, CA (US);

Attorney:

Hanley, Flight & Zimmerman, LLC

Primary Examiner:

Jennifer N To

Assistant Examiner:

Amy P Hoang

Int. Cl.
CPC ...
H04L 29/08 (2006.01); H04L 12/58 (2006.01); H04L 12/26 (2006.01); G06F 17/27 (2006.01); G06F 17/30 (2006.01);
U.S. Cl.
CPC ...
H04L 51/16 (2013.01); G06F 17/2785 (2013.01); G06F 17/30867 (2013.01); H04L 43/16 (2013.01); H04L 51/32 (2013.01); H04L 67/10 (2013.01);
Abstract

An example method to generate knowledge base articles involves analyzing user-satisfaction indicators of a plurality of user response messages in a forum message board of a cloud computing system. The user response messages are posted in response to a first message requesting assistance related to a computing resource. One of the user response messages having a highest one of the user-satisfaction indicators relative to others of the plurality of user response messages is selected. A knowledge base article is generated based on the selected user response message.

Find Patent Forward Citations

Simpson, Glen. (2019). Methods and apparatus to generate knowledge base articles (U.S. Patent No. 10257143). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/10257143

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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