The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Apr. 09, 2019

Filed:

Jan. 29, 2015
Applicant:

Verint Systems Ltd., Herzilya Pituach, IL;

Inventors:

Yair Horesh, Kfar-Saba, IL;

Roni Romano, Even Yehuda, IL;

Uri Segal, Jerusalem, IL;

Omer Ziv, Ramat Gan, IL;

Assignee:

VERINT SYSTEMS LTD., Herzelia, Pituach, IL;

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 17/30 (2006.01); G06N 5/02 (2006.01); G06Q 30/00 (2012.01); G10L 15/08 (2006.01);
U.S. Cl.
CPC ...
G06F 17/30598 (2013.01); G06F 17/30734 (2013.01); G06N 5/022 (2013.01); G06Q 30/01 (2013.01); G10L 2015/088 (2013.01);
Abstract

Systems, methods, and media for developing ontologies and analyzing communication data are provided herein. In an example implementation, the method includes: identifying terms in in a set of communication data; identifying a list of possible relations of the identified terms; scoring the possible relations according to a set of predefined merits; ranking the possible relations into a list of possible relations in descending order according to their score; and tagging relations in the set of communication data. The relations may be tagged by identifying the possible relations in the communication data in order corresponding with the list of possible relations. The possible relations that have lower rankings that conflict with higher ranking relations are not tagged. The conflicts may be determined by a predefined set of conflict criteria.


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