The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 09, 2019
Filed:
Sep. 30, 2015
International Business Machines Corporation, Armonk, NY (US);
Anamitra Bhattacharyya, Chelmsford, MA (US);
Krishnamohan Dantam, Chelmsford, MA (US);
Ravi K. Kosaraju, Pittsford, NY (US);
Manjunath Makonahalli, Acton, MA (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A computer implemented method and system for optimizing diagnostic data collection for a computerized issue tracking system. The method and system includes receiving a problem description from an origination system communicating with an issue tracking system. The problem description is analyzed for missing diagnostic data. A data collection scheme is identified to collect the missing diagnostic data. The data collection scheme is in accordance with a criteria for minimizing disruption of the origination system to collect the missing diagnostic data. The method and system includes communicating the missing diagnostic data to the issue tracking system.