The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 02, 2019
Filed:
Sep. 07, 2017
Verizon Patent and Licensing Inc., Arlington, VA (US);
Jason A. Coglon, Morristown, NJ (US);
Christian Guirnalda, New Brunswick, NJ (US);
Andrew Wahlon Lam, River Edge, NJ (US);
Juan Manuel Noceda, Stoneham, MA (US);
Matthew S. Ross, New York, NY (US);
Ohad Zeira, Morristown, NJ (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
Artificial intelligence-based, intelligent agent (IA) services may include an IA server assisting users of a wireless network in various communication scenarios (e.g., calls, texts, chats, etc.). A user may specify rules for managing communications directed to a User Equipment (UE) of the user. Examples of such rules may include intercepting an incoming call to the user, managing the call based on whether the user is available, determining a reason for an incoming call and notifying the user about the reason, inviting the user to join the call, adding other users to the call, recording portions of the call, providing requested information, taking notes, scheduling meetings, and providing other assistant-type services, etc. The IA services may also include monitoring, interpreting, and responding to information that is sent to, or by, the user, during a communication, in addition to implementing Machine Learning procedures for self-improvement.