The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 02, 2019
Filed:
Aug. 26, 2015
International Business Machines Corporation, Armonk, NY (US);
Visarut Asvaraksh, Bangkok, TH;
Henry Co, Oakleigh, AU;
Changrui Ren, Beijing, CN;
Kyungsoon Um, Seoul, KR;
Li Zhang, Beijing, CN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
Embodiments of the present invention may track a user's interaction trajectory associated with a problem occurred on a website. According to one embodiment of the present invention, an interaction history of interactions between a user and a website may be obtained. An action description associated with actions performed by a user on a website is received. Then, at least one interaction matching the action description is retrieved from an interaction history of interactions between the user and the website. Further, an interaction trajectory may be generated based on the retrieved at least one interaction.