The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 02, 2019
Filed:
Dec. 12, 2013
At&t Intellectual Property I, L.p., Atlanta, GA (US);
Mark Brady, Stanford, CA (US);
Zhengye Liu, Pleasanton, CA (US);
Stephen A. Sposato, Lafayette, CA (US);
Jin Wang, Fremont, CA (US);
Xidong Wu, San Ramon, CA (US);
AT&T Intellectual Property I, L.P., Atlanta, GA (US);
Abstract
A method, computer-readable storage device and apparatus for addressing a problem in a network using social media are disclosed. For example, the method receives social media data, analyzes the social media data to detect a trend for a service provided by the communication network, wherein the trend indicates a problem with the service, correlates an operational parameter of the communication network providing the service to the problem with the service and adjusts the operational parameter of the communication network to address the problem.