The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 26, 2019
Filed:
Aug. 31, 2016
Applicant:
Verint Americas Inc., Alpharetta, GA (US);
Inventor:
Robert John Barnes, Watford Herts, GB;
Assignee:
VERINT AMERICAS INC., Alpharetta, GA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04N 7/18 (2006.01); G06F 17/30 (2006.01); H04N 5/77 (2006.01); H04N 5/04 (2006.01); G06Q 10/06 (2012.01);
U.S. Cl.
CPC ...
H04N 7/183 (2013.01); G06F 17/30778 (2013.01); G06F 17/30858 (2013.01); H04N 5/04 (2013.01); H04N 5/77 (2013.01); H04N 7/188 (2013.01); G06Q 10/06395 (2013.01);
Abstract
Methods and systems for monitoring a remote agent. An agent's workstation may be provided with an application that receives a trigger condition at an agent workstation during a communication between the remote agent and a caller. During the communication, it may be determined if video imagery of the remote agent is required. If so, video imagery capture may be triggered. The video imagery may be associated with activities of the remote agent during the capture, and the video imagery stored at a recorder for later playback.