The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 26, 2019
Filed:
Jun. 01, 2012
Gopalakrishna Bylahalli, Bangalore, IN;
Gunendra Vasant Patil, Bangalore, IN;
Rafeh Masood, Bartlett, IL (US);
Jason Hixenbaugh, Elgin, IL (US);
Gopalakrishna Bylahalli, Bangalore, IN;
Gunendra Vasant Patil, Bangalore, IN;
Rafeh Masood, Bartlett, IL (US);
Jason Hixenbaugh, Elgin, IL (US);
SEARS BRANDS, L.L.C., Hoffman Estates, IL (US);
Abstract
A method and system for providing a connected sales associate service application via a mobile device. The application provides for an integrated platform upon which various tools for providing support to a sales associate are built. The application includes a database of information regarding the sales associates and operational information regarding a retail establishment, and provides a user interface for allowing the sales associate to access a central server for the retail establishment along with multiple additional sales associates on multiple additional mobile devices. The user interface enables the store associate to initialize and conduct VoIP calls with any of the other additional sales associates through each of their respective mobile devices. In addition, stationary user interfaces can be positioned throughout the store to enable customers to request assistance from sales associates.