The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 19, 2019
Filed:
Jul. 03, 2014
Applicant:
American Airlines, Inc., Fort Worth, TX (US);
Inventors:
Murali M. Ande, Flower Mound, TX (US);
Annette G. Hernandez, Keller, TX (US);
Gaurav H. Nasit, Irving, TX (US);
Paul I. P. Piemonti, Fort Worth, TX (US);
Assignee:
American Airlines, Inc., Fort Worth, TX (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 50/00 (2012.01); G06Q 30/00 (2012.01); H04L 12/58 (2006.01);
U.S. Cl.
CPC ...
H04L 51/32 (2013.01); G06Q 30/016 (2013.01); G06Q 50/01 (2013.01);
Abstract
A computer based system for social network assistance is disclosed. Via use of the system and related methods, a high-volume social media account (for example, an airline Twitter account) may be managed to enable prompt and thorough responses to incoming social media messages. In this manner, customer issues and feedback may be more effectively addressed, resulting in improved customer satisfaction and goodwill associated with the owner of the high-volume social media account.