The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 05, 2019
Filed:
May. 25, 2016
Bank of America Corporation, Charlotte, NC (US);
Cameron Wadley, Waxhaw, NC (US);
Jiyoung Choi, Chicago, IL (US);
Hamid Dalglijli, Chicago, IL (US);
Thomas H. Judge, Chicago, IL (US);
Britton T. Farrell, Chicago, IL (US);
Katherine Dintenfass, Lincoln, RI (US);
Craig Terrill, Barrington Hills, IL (US);
Susan Varghese, Atlanta, GA (US);
Minh Vuong, Clovis, CA (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Systems are provided for providing a contextualized set of help topics. A user interaction contextualization system receives a search request for help topics from a user device, responsive to which the user interaction contextualization system retrieves an uncontextualized set of help topics from a help topics index. The user interaction contextualization system may collect and analyze contextual data from various data sources, and real-time and historical user engagement data associated with the user. The user interaction contextualization system may then use the collected data to generate a contextualized set of help topics.