The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 05, 2019
Filed:
Dec. 07, 2015
International Business Machines Corporation, Armonk, NY (US);
Anthony T. Brew, Cork, IE;
Nathan Cullen, Cork, IE;
Fuguo Huang, Cork, IE;
Vinh Tuan Thai, Cork, IE;
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
A method of identifying topics which a user requires help with when using a software program is described. For each of a plurality of help documents, the help document is associated with a set of topics and their relative prevalence within the help document. User access to the help documents is tracked during use of the software program. Topics in relation to which help was required during use of the software program are identified based on an amount of access to one or more of the help documents and the relative prevalence of topics within the accessed help documents.