The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 26, 2019
Filed:
May. 12, 2017
Applicant:
Microsoft Technology Licensing, Llc, Redmond, WA (US);
Inventors:
Matt J. Lopez, Seattle, WA (US);
Warren Johnson, Sammamish, WA (US);
Paul Sanjeev Balarajan, Bellevue, WA (US);
Assignee:
Microsoft Technology Licensing, LLC, Redmond, WA (US);
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/51 (2006.01); G06Q 10/06 (2012.01); G06Q 30/00 (2012.01); H04M 3/523 (2006.01); G06F 3/0484 (2013.01);
U.S. Cl.
CPC ...
G06Q 30/016 (2013.01); G06Q 10/06311 (2013.01); G06Q 10/063112 (2013.01); H04M 3/5133 (2013.01); H04M 3/5175 (2013.01); H04M 3/5183 (2013.01); H04M 3/5233 (2013.01); G06F 3/04847 (2013.01); H04M 2203/401 (2013.01); H04M 2203/408 (2013.01);
Abstract
An issue is identified based on corresponding information indicative of steps taken in an on-boarding process and a velocity of transition through the steps. The issue is matched against an agent based on agent capabilities exposed by the agent. The issue and corresponding information are routed to the agent.