The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 19, 2019
Filed:
Nov. 17, 2017
Capital One Services, Llc, McLean, VA (US);
Japan Bhatt, Plano, TX (US);
Maten Mathew Navarifar, Allen, TX (US);
Jonathan Ji-Ching Lee, Frisco, TX (US);
Bhuvaneswari Balasubramanian, Frisco, TX (US);
Vijaya Kumar Pasam, Frisco, TX (US);
Spencer Pierce Martin, Frisco, TX (US);
CAPITAL ONE SERVICES, LLC, McLean, VA (US);
Abstract
A system includes one or more memory devices storing instructions, and one or more processors configured to execute the instructions to perform steps of a method for automatic communication failure recovery. The system may receive customer data associated with a customer and generate a message based on the customer data. The system may transmit the message to the customer and upon determining that the customer has failed to engage the message within a predetermined amount of time, the system may monitor an application service to detect when the customer logs in and then generate a communication link between a CSR terminal and the customer's device and cause a communication interface within the application to launch on the customer's device.