The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 29, 2019
Filed:
Dec. 08, 2015
Applicant:
Samsung Electronics Co., Ltd., Suwon-si, Gyeonggi-do, KR;
Inventors:
Assignee:
Samsung Electronics Co., Ltd., Suwon-si, KR;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04L 12/58 (2006.01); G06Q 10/06 (2012.01); G06Q 10/10 (2012.01); G06Q 50/00 (2012.01);
U.S. Cl.
CPC ...
H04L 51/18 (2013.01); G06Q 10/0633 (2013.01); G06Q 10/103 (2013.01); G06Q 50/01 (2013.01);
Abstract
A computing system includes: a control circuit configured to: access a subject interaction representing communication between a customer and a service provider; identify a communication segment and a sourcing party associated with the communication segment from the subject interaction; generate a message label for the communication segment based on the sourcing party; generate a dialog-flow framework based on the message label for representing the subject interaction; and a storage circuit, coupled to the control circuit, configured to store the dialog-flow framework.