The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 29, 2019
Filed:
Apr. 30, 2014
Applicant:
Amazon Technologies, Inc., Reno, NV (US);
Inventor:
Saket Agarwal, Andhra Pradesh, IN;
Assignee:
AMAZON TECHNOLOGIES, INC., Seattle, WA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 10/06 (2012.01); G06Q 30/00 (2012.01);
U.S. Cl.
CPC ...
G06Q 10/063114 (2013.01); G06Q 30/016 (2013.01); H04M 2203/404 (2013.01);
Abstract
Disclosed are various embodiments that relate to creation of a session corresponding to a support request initiated by a customer. Browsing activity, content pages and session notes of a customer service agent are tracked and stored, and a browse history user interface element expressing a browse history associated with the session is generated in a customer service agent user interface. If the session is transferred to another customer service agent, another customer service agent user interface can be generated that also includes the browse history user interface element.