The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 29, 2019
Filed:
Jan. 25, 2017
Applicant:
Vmware, Inc., Palo Alto, CA (US);
Inventors:
Sowgandh Sunil Gadi, San Jose, CA (US);
Naveen Prakash Rao, Sunnyvale, CA (US);
Travis Finch, Austin, TX (US);
Ayoob Khan, Sunnyvale, CA (US);
Assignee:
VMware, Inc., Palo Alto, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 11/07 (2006.01); G06F 11/36 (2006.01);
U.S. Cl.
CPC ...
G06F 11/366 (2013.01); G06F 11/079 (2013.01); G06F 11/3664 (2013.01);
Abstract
An automated end-to-end analysis of customer service requests is disclosed. A core dump is received, wherein the core dump corresponds to a customer service request regarding a crash of a computer system. The core dump is automatically analyzed with a processor to generate analysis results. A graphical representation for display on a graphic user interface of a computer is generate, wherein the graphical representation corresponds to the analysis results for the core dump.