The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 15, 2019
Filed:
Mar. 27, 2014
Applicants:
Carsten Busch, Weinheim, DE;
Christian Klumpp, Karlsruhe, DE;
Inventors:
Carsten Busch, Weinheim, DE;
Christian Klumpp, Karlsruhe, DE;
Assignee:
SAP SE, Walldorf, DE;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/51 (2006.01); G06Q 30/00 (2012.01); H04M 7/00 (2006.01); H04M 3/42 (2006.01); H04M 3/436 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5133 (2013.01); G06Q 30/016 (2013.01); H04M 3/5141 (2013.01); H04M 7/0024 (2013.01); H04M 3/42059 (2013.01); H04M 3/42348 (2013.01); H04M 3/436 (2013.01); H04M 3/5175 (2013.01);
Abstract
A system and method that includes receiving a call from a customer; determining, in response to receiving the call, interactions with the customer and relevant business objects relating to the interactions; and presenting, simultaneously in a user interface display pane, representations of the interactions and the relevant business objects relating to the interactions.