The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 08, 2019
Filed:
Apr. 24, 2012
Benjamin I. Rubinger, Cambridge, MA (US);
Benjamin I. Rubinger, Cambridge, MA (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A system is disclosed for automation-assisted curation of technical information from technical support tickets into a technical information knowledge base. In one example, a method includes mapping information from a plurality of fields of a support ticket in a technical support reporting tool to a plurality of corresponding fields of a structured information file. The method further includes rendering the structured information file in a user-editable format in a user interface; saving user inputs to the structured information file, thereby generating a curated structured information file that incorporates the mapped information and the user inputs; and saving the curated structured information file to a searchable technical support information data store.