The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 01, 2019
Filed:
Sep. 22, 2017
International Business Machines Corporation, Armonk, NY (US);
Xin Zhou, Beiing, CN;
Li Jun Mei, Beijing, CN;
Qi Cheng Li, Beijing, CN;
Hao Chen, Beijing, CN;
Jian Wang, Beijing, CN;
Shao Chun Li, Beijing, CN;
Yi Peng Yu, Beijing, CN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A computer-implemented method, apparatus, computer program product for intervention in a conversation between a virtual agent and a user is disclosed. In the computer-implemented method, a risk level of the conversation is evaluated. In response to the risk level being higher than a threshold, it is indicated that the conversation needs an intervention by a human agent. In response to the human agent intervening in the conversation, the conversation is handed over from the virtual agent to the human agent. Then, a simulative conversation is generated according to the conversation between the user and the human agent. In response to a determination by the human agent based on the simulative conversation, the conversation is handed over from the human agent to the virtual agent.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile