The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 25, 2018
Filed:
Jun. 12, 2017
The Toronto-dominion Bank, Toronto, CA;
Dino Paul D'Agostino, Richmond Hill, CA;
Rakesh Thomas Jethwa, Toronto, CA;
Paul Mon-Wah Chan, Markham, CA;
John Jong Suk Lee, Toronto, CA;
Dean C. N. Tseretopoulos, Toronto, CA;
Sarabjit Singh Walia, Demarest, NJ (US);
Gregory Richard Harper, Milton, CA;
Tae Gyun Moon, North York, CA;
The Toronto-Dominion Bank, Toronto, CA;
Abstract
A method and system are provided for processing an interaction request. The method includes detecting the interaction request in a first interaction session using a first interaction channel between a request initiator and a request service provider, assigning an identifier to the interaction request, determining a task associated with the interaction request, and obtaining context data of a plurality of other interaction sessions associated with the identifier. The plurality of other interaction sessions occurs proximal in time with the first interaction session. The context data is related to activity of the request initiator. The method also includes associating a subset of the context data with the interaction request. The subset of the context data is the context data of the plurality of other interaction sessions that are related to the task. The method also includes generating an interaction response using the subset of the context data.