The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 25, 2018
Filed:
Oct. 18, 2012
Sprint Communications Company L.p., Overland Park, KS (US);
Jeffrey Ronald Contino, Lenexa, KS (US);
Jason R. Delker, Olathe, KS (US);
Jason Salge, Olathe, KS (US);
M. Jeffrey Stone, Overland Park, KS (US);
Robert L. Waldrop, Kansas City, MO (US);
Sprint Communications Company L.P., Overland Park, KS (US);
Abstract
A method of troubleshooting a mobile device receiving at a diagnostic server an initial snapshot of characteristics from a mobile device, wherein the initial snapshot includes metrics that will identify the mobile device, elements that will expose a performance issue related to the mobile device, and metrics that enable determination of a corrective action for remedying the performance issues, determining with a diagnostic processor the performance issue based on the initial snapshot, receiving at an evaluating server an after-care snapshot of the characteristics from the mobile device after a corrective action has been performed on the mobile device, and determining with an evaluating processor whether the corrective action remedied the performance issue based on the after-care snapshot.