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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 10157359 B1

PDFFull Text
Date of Patent:
Dec. 18, 2018

Filed:

Feb. 15, 2017

Service device feedback

Applicant:

International Business Machines Corporation, Armonk, NY (US);

Inventors:

Joshi M. Chirayil, Phoenix, AZ (US);

Rajendra S. Kanyal, Phoenix, AZ (US);

Dhaval K. Shah, Nadiad, IN;

Anupam Varma, Petaluma, CA (US);

Assignee:

International Business Machines Corporation, Armonk, NY (US);

Attorneys:

Yee & Associates, P.C.

Jay Wahlquist

Primary Examiner:

Vijay B Chawan

Int. Cl.
CPC ...
G10L 21/00 (2013.01); G06Q 10/06 (2012.01); G10L 15/18 (2013.01); G10L 15/22 (2006.01); G06K 9/00 (2006.01); G06F 17/27 (2006.01); G06F 17/30 (2006.01);
U.S. Cl.
CPC ...
G06Q 10/06395 (2013.01); G06F 17/2775 (2013.01); G06K 9/00335 (2013.01); G10L 15/1815 (2013.01); G10L 15/1822 (2013.01); G10L 15/22 (2013.01); G06F 17/30864 (2013.01);
Abstract

A method for using oral feedback to facilitate user selection among a plurality of service devices. The method comprises a plurality of service devices. Each service device has a dynamically-updatable quality control profile. A first service device receives a request from the first user to perform a first service job. The first service device performs the first service job. A first recording device located proximate to the first service device obtains oral feedback from the first user regarding the quality of the first service job. The first service device analyzes the oral feedback using natural language processing to form an analysis. The first service device modifies the first quality control profile of the first service device based on the analysis.

Find Patent Forward Citations

Chirayil, Joshi. (2018). Service device feedback (U.S. Patent No. 10157359). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/10157359

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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