The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 11, 2018
Filed:
May. 17, 2016
Applicant:
Nice-systems Ltd, Ra'anana, IL;
Inventors:
Efim Kolodizner, Ashdod, IL;
Roni Krivoshey, Ramat Hasharon, IL;
Tal Haguel, Kfar saba, IL;
Oren Feld, Kfar saba, IL;
Assignee:
NICE-SYSTEMS LTD, Ra'anana, IL;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/22 (2006.01); H04M 1/656 (2006.01); H04M 3/42 (2006.01); H04M 3/08 (2006.01);
U.S. Cl.
CPC ...
H04M 3/2236 (2013.01); H04M 1/656 (2013.01); H04M 3/08 (2013.01); H04M 3/42221 (2013.01); H04M 3/42323 (2013.01);
Abstract
Responsive to concurrently recording on a plurality of recorders a telephonic interaction constructing a plurality of playlists, and according to faults identified while recording the plurality of playlists evaluating a quantitative quality score for each playlist in the plurality of playlists and presenting the playlists in a prioritized order according to the scores thereof.