The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 13, 2018
Filed:
Dec. 31, 2012
Genesys Telecommunications Laboratories, Inc., Daly City, CA (US);
Ahmed Tewfik Bouzid, McLean, VA (US);
Vadim Snitkovsky, Rockville, MD (US);
Michael Ahnemann, Boulder, CO (US);
Ashwini Swaroop Reddy Dulam, Lorton, VA (US);
Prasanna Sajeewa Naleen Perera, Columbia, MD (US);
Brandon Alan Phillips, Hagerstown, MD (US);
Paresh Popli, Oak Hill, VA (US);
Rajesh Ramchander, Gaithersburg, MD (US);
David James Rennyson, Centreville, VA (US);
Briam Rodriguez, Miami, FL (US);
Michael Jerry Saylor, Tysons Corner, VA (US);
Other;
Abstract
A graphical user interface (GUI) on a display of an electronic device visually presents to a user a group of voice bundles that are available for use on the electronic device. Each voice bundle includes a software application for performing a call flow that includes a sequence of prompt instructions and grammar instructions executable to result in a simulated multi-step spoken interaction between the electronic device and the user. An input is received from the user entered through the GUI indicating a selection of a voice bundle from the group of voice bundles. In response to the input, a remote server is identified that stores the selected voice bundle. Network communications is established between the electronic device and the remote server. The selected voice bundle is located on the remote server. A copy of the selected voice bundle is downloaded from the remote server onto the electronic device.