The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 13, 2018
Filed:
Dec. 02, 2016
Bank of America Corporation, Charlotte, NC (US);
Viju S. Kothuvatiparambil, Plano, TX (US);
Priyank R. Shah, Seattle, WA (US);
Emad Noorizadeh, Fairview, TX (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
A language processor includes a parser and an invoker. The parser parses a spoken statement to detect a plurality of words in the spoken statement and generates a parse tree based on the detected plurality of words. The invoker determines, based on the parse tree, a plurality of potential services to invoke to respond to the spoken statement, calculates a confidence score for each potential service of the plurality of potential services, wherein each confidence score indicates a likelihood, that a potential service is a service requested by the spoken statement, and determines, based on the calculated confidence scores, to invoke a potential service of the plurality of potential services in response to the spoken statement. This helps reduce a number of questions that a caller associated with the spoken statement has to answer before the language processor determines a service to invoke to respond to the caller.