The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Nov. 13, 2018

Filed:

Jan. 11, 2011
Applicants:

Ashutosh Roy, Los Altos, CA (US);

Promod Narang, Los Altos, CA (US);

Sam Hahn, Saratoga, CA (US);

Inventors:

Ashutosh Roy, Los Altos, CA (US);

Promod Narang, Los Altos, CA (US);

Jeffrey Huang, Foster City, CA (US);

Sam Hahn, Saratoga, CA (US);

Assignee:

eGain Corporation, Sunnyvale, CA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 15/16 (2006.01); H04L 29/08 (2006.01);
U.S. Cl.
CPC ...
H04L 67/22 (2013.01);
Abstract

A method, computer-readable medium and system for analyzing navigation of a webpage are disclosed. Data associated with navigation of a webpage is monitored using a component running on a computer system which also runs a web browser used to display the web page. The data may include the position of a mouse cursor displayed on a display device and/or a state of a form field of the webpage. In this manner, information about user interactions with a webpage which do not involve or initiate a communication with a web server can be accessed.


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