The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 13, 2018
Filed:
Mar. 18, 2014
Emc Corporation, Hopkinton, MA (US);
David S. Reiner, Lexington, MA (US);
EMC IP Holding Company LLC, Hopkinton, MA (US);
Abstract
An apparatus comprises a processing platform implementing a unified framework for representation and processing of trigger, context, action and result (TCAR) associations and constituent elements thereof in relation to customer communications in an enterprise. The processing platform comprises a TCAR mapper, a TCAR reasoner, a TCAR action commander, and a TCAR repository. The TCAR mapper is configured to capture events and transmogrify corresponding TCAR associations for storage in the TCAR repository. The TCAR reasoner is configured to perform one or more reasoning operations over selected ones of the TCAR associations stored in the TCAR repository. The TCAR action commander is configured to orchestrate one or more actions determined at least in part by the one or more reasoning operations performed by the TCAR reasoner. A given one of the TCAR associations includes as its constituent elements a trigger, context, an action and a result, and may contain additional related information.