The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 06, 2018
Filed:
Mar. 08, 2017
Applicant:
Motorola Mobility Llc, Chicago, IL (US);
Inventors:
Himanshu Chug, Bangalore, IN;
Amit Kumar Agrawal, Bangalore, IN;
Assignee:
Motorola Mobility LLC, Chicago, IL (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 11/00 (2006.01); H04M 3/493 (2006.01); H04M 1/725 (2006.01);
U.S. Cl.
CPC ...
H04M 3/4936 (2013.01); H04M 1/72527 (2013.01); H04M 1/72569 (2013.01); H04M 1/72572 (2013.01);
Abstract
When the context of a user indicates that tactile input to a mobile device on an interactive voice response (IVR) call is not feasible or desirable and the IVR downlink audio does not provide for a voice response option, the user nonetheless is prompted to respond by voice. The user's response is used to programmatically select the correct key by, e.g., sending the DTMF tone corresponding to the user's response on the uplink back to the IVR system.