The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 06, 2018
Filed:
Jan. 03, 2013
International Business Machines Corporation, Armonk, NY (US);
Judith A. Fainor, Doylestown, PA (US);
David J Henderson, Newtown, PA (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method, system and software for managing data services provided by a data services providing entity to a data services customer. The method involves: (i) decrementing relative value units (RVUs) from a data services customer's pre-paid account corresponding to the erroneous use of the data services made by the data services customer; (ii) receiving, from the data services customer, a request for a return of the RVUs decremented at the decrementing step; and (iii) returning the RVUs on condition that the request has been determined to be appropriate. At least the returning step is performed automatically under the control of software provided by the data services providing entity and substantially without human intervention by any human representatives of the data services providing entity.