The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 23, 2018
Filed:
Jul. 10, 2015
Sugarcrm Inc., Cupertino, CA (US);
Vladyslav Kulchytskyy, Nashua, NH (US);
SugarCRM Inc., Cupertino, CA (US);
Abstract
Embodiments of the present invention provide a method, system and computer program product for smart user feedback. In an embodiment of the invention, a method for smart user feedback is provided. The method includes loading into memory of a computer hosting execution of an application, a set of nominal end user interactions with the application. The method also includes monitoring interactions with the application by an end user and comparing the monitored interactions with the set of nominal end user interactions in order to compute a threshold variance. Finally, the method includes responding to the threshold variance computed for the monitored interactions, by displaying a prompt in a display of the application in the computer recommending an initiation of a customer support session.