The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 09, 2018
Filed:
Jan. 13, 2016
Rathnakara Malatesha, Sunnyvale, CA (US);
Lana Wong, Belleville, NJ (US);
Hiroshi Kitada, Tuckahoe, NY (US);
Rathnakara Malatesha, Sunnyvale, CA (US);
Lana Wong, Belleville, NJ (US);
Hiroshi Kitada, Tuckahoe, NY (US);
Ricoh Company, Ltd., Tokyo, JP;
Abstract
A query processing service processes a query pertaining to a question about a client device. The query processing service identifies a subset of answers, from a plurality of answers, which are determined to be most relevant to the query, based upon relevance data for the plurality of answers. The query processing service provides to a client device answer data that includes the subset of answers. The query processing service receives, from the client device, user selection data that specifies a user selection of a particular answer to the question about the client device. In response to receiving the user selection data, the query processing service updates user selection data maintained by the query processing service to include the user selection of the particular answer to the question about the client device. The query processing device may also revise relevance data based upon the update made to the user selection data.