The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Oct. 02, 2018

Filed:

May. 16, 2014
Applicants:

At&t Intellectual Property I, Lp, Atlanta, GA (US);

At&t Mobility Ii Llc, Atlanta, GA (US);

Inventors:

Dana Tardelli, Atlanta, GA (US);

Ginger Chien, Bellevue, WA (US);

Adrianne Luu, Roswell, GA (US);

Leonid Razoumov, Riverdale, NY (US);

Nemmara K. Shankaranarayanan, Bridgewater, NJ (US);

Assignees:

AT&T Intellectual Property I, L.P., Atlanta, GA (US);

AT&T Mobility II LLC, Atlanta, GA (US);

Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
G06F 15/16 (2006.01); G06F 15/173 (2006.01); H04W 4/12 (2009.01); G06Q 10/10 (2012.01); G06Q 30/02 (2012.01); H04L 29/08 (2006.01); H04N 21/472 (2011.01); H04N 21/4788 (2011.01);
U.S. Cl.
CPC ...
H04W 4/12 (2013.01); G06Q 10/10 (2013.01); G06Q 30/0203 (2013.01); G06Q 30/0241 (2013.01); H04L 67/2819 (2013.01); H04L 67/322 (2013.01); H04L 67/24 (2013.01); H04L 67/2823 (2013.01); H04L 67/306 (2013.01); H04L 67/325 (2013.01); H04N 21/4788 (2013.01); H04N 21/47202 (2013.01);
Abstract

A system that incorporates teachings of the present disclosure may include, for example, a processor that can determine a standard inquiry message from an inquiry command captured at a first communication device of a first user. The standard inquiry message can have an importance rating based on an urgency of the inquiry command and based on behavior information associated with the first user. The processor can deliver the standard inquiry message and the importance rating to a communications management agent of a second communication device, where an inquiry indicator accompanies the delivery of the standard inquiry message at the second communication device. Other embodiments are disclosed.


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