The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 02, 2018
Filed:
May. 28, 2015
Fanthreesixty Llc, Kansas City, MO (US);
Marian H. Nodine, Austin, TX (US);
Christopher J. Guethle, Cedar Park, TX (US);
Frederick J. Venter, Driftwood, TX (US);
William T. Gravette, Austin, TX (US);
Erik J. Noren, Cedar Park, TX (US);
Alexander C. Mitchell, III, Shawnee, KS (US);
FANTHREESIXTY LLC, Kansas City, MO (US);
Abstract
A method and system for accessing support content are described herein. In one embodiment, a method comprises receiving first and second messages relating to respective first and second devices at a computer system via respective first and second communication links, where the first and second messages comprise respective first and second identification codes. The method further comprises accessing a database to read first information mapped to the first identification code, and selecting, based on the first information, an identity of a first support content item from among identities of a plurality of support content items. The method further comprises generating and sending a third message to a server configured to implement an automated support system comprising the first support content item, where the third message comprises the identity of the first support content item.