The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 25, 2018
Filed:
Dec. 19, 2014
Applicant:
Sap SE, Walldorf, DE;
Inventors:
Assignee:
SAP SE, Walldorf, DE;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 30/00 (2012.01); G06Q 50/30 (2012.01);
U.S. Cl.
CPC ...
G06Q 30/016 (2013.01); G06Q 50/30 (2013.01);
Abstract
Disclosed herein is a framework for determining a service provider to service a customer request. In accordance with one aspect, a request from a customer is received by a decision module. The decision module further receives a response to the request from a first service provider, determines the average frequency of responses for a given time interval during the time and location of the request, estimates arrival time of the first service provider and near-by service providers to the location of the customer, ranks all service providers based on arrival time, and estimates a probability of a shorter customer wait time.