The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 04, 2018
Filed:
Mar. 14, 2016
Wipro Limited, Bangalore, IN;
Premchand Ryali, Bangalore, IN;
Shivamurthy Harave Guruswamappa, Chamarajanagar, IN;
Ramkumar Balasubramanian, Bangalore, IN;
Wipro Limited, Bangalore, IN;
Abstract
A system and method for classifying and resolving software production incident tickets includes receiving an incident ticket, extracting a plurality of keywords from the incident ticket, and deriving a query vector corresponding to the incident ticket based on the plurality of keywords. The system and method further comprises classifying the incident ticket into at least one of a positive mechanization incident ticket and a negative mechanization incident ticket based on a comparison of the query vector and a plurality of vectors derived from a plurality of past incident tickets. The plurality of vectors are derived based on a plurality of keywords and their corresponding occurrences in the plurality of past incident tickets.