The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 28, 2018
Filed:
May. 10, 2016
Symantec Corporation, Mountain View, CA (US);
Anand Sankruthi, Chennai, IN;
Chengi Kuo, Manhattan Beach, CA (US);
Symantec Corporation, Mountain View, CA (US);
Abstract
The disclosed computer-implemented method for collecting error data to troubleshoot product errors may include (1) monitoring Internet searches submitted by a user of a computing device to a search engine executing within a browser installed on the computing device, (2) identifying, while monitoring the Internet searches, a search including a description of an error in a product installed on the computing device, (3) in response to identifying the search, automatically enabling debug logging for the product on the computing device, and (4) maintaining an event log including information collected from the debug logging that may be used to diagnose the error. Various other methods, systems, and computer-readable media are also disclosed.