The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Aug. 28, 2018

Filed:

Jul. 07, 2016
Applicant:

Panasonic Intellectual Property Management Co., Ltd., Osaka, JP;

Inventor:

Shuya Hosokawa, Shiga, JP;

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 11/00 (2006.01); G06F 11/07 (2006.01); G06Q 10/00 (2012.01); G06Q 30/00 (2012.01);
U.S. Cl.
CPC ...
G06F 11/0793 (2013.01); G06F 11/079 (2013.01); G06F 11/0721 (2013.01); G06Q 10/20 (2013.01); G06Q 30/016 (2013.01);
Abstract

An information processing device includes a question provider that outputs questions for specifying a cause of a defect of a device or a countermeasure for the cause of the defect, a response receiver that receives responses to the questions output by the question provider, a defect cause specifier that specifies the cause of the defect of the device or the countermeasure for the cause of the defect on the basis of the responses received by the response receiver, and an operation history information receiver that receives operation history information of the device. The question provider varying the questions that are to be output, on the basis of the operation history information received by the operation history information receiver.


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