The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 14, 2018
Filed:
May. 31, 2016
Applicant:
Affectlayer, Inc., San Francisco, CA (US);
Inventors:
Assignee:
AffectLayer, Inc., Tel Aviv-Jaffa, IL;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 5/00 (2006.01); H04M 3/51 (2006.01); G06N 99/00 (2010.01); G06N 7/00 (2006.01); G06F 17/27 (2006.01); G06F 17/28 (2006.01); H04M 3/523 (2006.01); G10L 17/02 (2013.01); H04M 3/42 (2006.01); G10L 25/51 (2013.01); G10L 25/63 (2013.01); G10L 17/26 (2013.01);
U.S. Cl.
CPC ...
H04M 3/5175 (2013.01); G06F 17/2785 (2013.01); G06F 17/289 (2013.01); G06N 7/005 (2013.01); G06N 99/005 (2013.01); H04M 3/5232 (2013.01); G10L 17/02 (2013.01); G10L 17/26 (2013.01); G10L 25/51 (2013.01); G10L 25/63 (2013.01); H04M 3/42221 (2013.01); H04M 2201/40 (2013.01); H04M 2203/357 (2013.01); H04M 2203/556 (2013.01);
Abstract
A call-modeling system models calls in real-time, with the goal of helping users, e.g., a sales representative and/or their managers, improve and/or guide the outcome of the calls. The call-modeling system generates real-time probabilities for possible outcomes of the conversation, as well as highlight specific on-call patterns, which may be either conducive or detrimental to a desired conversation outcome. The generated probabilities and highlighted patterns may be used by the sales representatives and/or their managers to either increase the probability of a desired outcome and/or optimize for call duration with a specific outcome.