The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 14, 2018
Filed:
Nov. 25, 2015
Samsung Electronics Co., Ltd., Gyeonggi-do, KR;
Basavaraj Jayawant Pattan, Bangalore, IN;
Nishant Gupta, Bangalore, IN;
Suresh Chitturi, Bangalore, IN;
Ashok Kumar Selvaraj, Bangalore, IN;
Samsung Electronics Co., Ltd., Suwon-si, KR;
Abstract
The present invention describes a method and system for providing visual interactive voice response (IVR) to an enhanced visual call (EVC) client device. The method comprises of receiving, by an EVC server, a request from the EVC client device for providing the visual IVR content, mapping a current webpage URL and an EVC user input with a subsequent webpage URL and an input value stored in a EVC XDM server, receiving, by the EVC client device, a webpage URL associated with the visual IVR content stored on a content server, retrieving the visual IVR content associated with the subsequent webpage URL, providing the EVC user input received from the EVC server to the IVR system, synchronizing the retrieved visual IVR content with a corresponding audio from the IVR system and presenting the synchronized visual IVR content and the corresponding audio from the IVR system, simultaneously on the EVC client device.