The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 14, 2018
Filed:
Dec. 15, 2016
Hcl Technologies Limited, Uttar Pradesh, IN;
Dhanyamraju S U M Prasad, Hyderabad, IN;
Satya Sai Prakash K, Hyderabad, IN;
Simy Chacko, Hyderabad, IN;
Sekhar Ramaraju, Secunderabad, IN;
Shiva Sholayyappan, Hyderabad, IN;
Other;
Abstract
Disclosed is a system for providing semantics based technical support to a user. A keyword extraction module extracts a set of keywords from a plurality of knowledge content and a plurality of bug content. A matrix generation module generates a keyword-content matrix comprising a similarity score computed for each keyword corresponding to each knowledge content. The matrix generation module further decomposes the keyword-content matrix into one or more sub-matrices. A vector coordinates identification module determines a first set of vector coordinates for each knowledge content of the plurality of knowledge content and a second set of vector coordinates for a bug-query received from a user in real-time. A similarity measure module computes a cosine similarity measure of the bug-query with each knowledge content to identify at least one knowledge content relevant to the bug-query. The knowledge identification module further provides the at least one knowledge content to the user.