The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 07, 2018
Filed:
Oct. 06, 2016
Applicant:
Verint Systems Ltd., Herzilya Pituach, IL;
Inventors:
Joseph Watson, Alpharetta, GA (US);
Christopher J. Jeffs, Roswell, GA (US);
Oren Stern, Alpharetta, GA (US);
Galia Zacay, ganei-Tikva, IL;
Omer Ziv, Ramat Gan, IL;
Assignee:
VERINT SYSTEMS LTD., Herzelia, Pituach, IL;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/51 (2006.01); H04M 3/42 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5175 (2013.01); H04M 3/42221 (2013.01); H04M 3/5183 (2013.01); H04M 2201/41 (2013.01); H04M 2201/60 (2013.01); H04M 2203/401 (2013.01); H04M 2203/556 (2013.01);
Abstract
A method of evaluating scripts in an interpersonal communication includes monitoring a customer service interaction. At least one portion of a script is identified. At least one script requirement is determined. A determination is made whether the at least one portion of the script meets the at least one script requirement. An alert is generated indicative of a non-compliant script.