The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 07, 2018
Filed:
Jun. 23, 2016
Applicant:
Nice Ltd., Ra'anana, IL;
Inventors:
Jeffrey Alan Stern, Tel Aviv, IL;
Nimrod Cohen, Raanana, IL;
Assignee:
NICE LTD., Ra'anana, IL;
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06F 17/30 (2006.01); G06Q 30/00 (2012.01); H04M 3/523 (2006.01);
U.S. Cl.
CPC ...
G06Q 30/016 (2013.01); G06F 17/30551 (2013.01); G06F 17/30684 (2013.01); G06F 17/30707 (2013.01); H04M 3/5235 (2013.01);
Abstract
A system and method for investigating an issue may include defining a set of phrase categories; associating each of a set of recorded interactions with at least one phrase category; receiving a selection of a first time interval and a second time interval; selecting a reference phrase category; calculating, for at least some of the phrase categories in the set of phrase categories a correlation differential based on a trend of the phrase category and a trend of the reference phrase category and, if a correlation differential of a category is larger than a threshold then including the category in the reference category.