The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 10038747 B1

Date of Patent:

Jul. 31, 2018

Filed:

Sep. 02, 2014

Method and system for co-browsing in a b2c architecture through co-browsing functionality embedded in content of a content provider as initiated by a guest to a co-browse session

Applicant:

Egain Communications Corporation, Mountain View, CA (US);

Inventors:

Ashutsosh Roy, Los Altos, CA (US);

Sam Hahn, Saratoga, CA (US);

Assignee:

eGain Corporation, Sunnyvale, CA (US);

Attorney:

Primary Examiner:

Dustin Nguyen

Int. Cl.

CPC ...

G06F 15/16 (2006.01); H04L 29/08 (2006.01); H04L 12/18 (2006.01); G06F 3/14 (2006.01);

U.S. Cl.

CPC ...

H04L 67/1095 (2013.01); G06F 3/1454 (2013.01); H04L 12/1813 (2013.01); H04L 12/1822 (2013.01); H04L 67/02 (2013.01); H04L 67/141 (2013.01); H04L 67/148 (2013.01);

Abstract

A method includes establishing a first communication session between a first web browser associated with a user and a content provider over a network to deliver content including embedded co-browsing functionality. A second communication session is established between a second device and a co-browse communication server to initiate a co-browse session having a session identifier, wherein the second device is a guest. A user identifier and the session identifier is delivered from the second device to the content provider. The co-browsing functionality is exposed with an icon, such that when the icon is activated at the first device, the first web browser is joined into the co-browse session. The co-browse session is established between the first web browser as a host and a second web browser, such that content at the first web browser is delivered to the second web browser via the co-browse communication server through the co-browse session.

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Roy, Ashutsosh. (2018). Method and system for co-browsing in a b2c architecture through co-browsing functionality embedded in content of a content provider as initiated by a guest to a co-browse session (U.S. Patent No. 10038747). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/10038747

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