The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 31, 2018
Filed:
Sep. 02, 2014
Egain Communications Corporation, Mountain View, CA (US);
Ashutosh Roy, Los Altos, CA (US);
Sam Hahn, Saratoga, CA (US);
eGain Corporation, Sunnyvale, CA (US);
Abstract
A method for co-browsing includes establishing a communication session between a first web browser and a content provider to deliver content, wherein the content comprises embedded co-browsing functionality. A request is received for activating the co-browsing functionality. A second communication session is established between the web browser of a first device and a co-browse communication server to initiate a co-browse session, wherein the first device acts as a host. A third communication session is established between a second web browser and the co-browse communication server to join the second web browser into the co-browse session based on the co-browse session identifier. The co-browse session is established between the first web browser as host and the second web browser of said second device as guest, such that the content at the first web browser is delivered to the second web browser via the co-browse communication sever over the co-browse session.